Why destination management software is important for travel agency

 

Destination Management Software plays an important role in unblocking the benefits that are associated with tourism, ensuring that destination deliver something unique for travellers.

DM brings together different stakeholders to achieve goal of developing a well-managed, sustainable visitor destination. Its an ongoing process that require destinations to plan for the future.

Travel Agents Management Software have come a long way in the early days of technological integration. DM is the one which can handle all kinds of travel agency related operations. The software you choose is up to you for managing travel requirements.

Hence travel businesses need a few types of software to cover both front office and back office activities. Features that are required for travel agency software includes –

Online Booking Service

Online booking software for travel agency is needed to reserve and pay for the services through a website or mobile application. Many travel agents prefer booking of hotels, flights and other activities.

 

Travel Agency Management Software should be supporting multiple currencies and languages. Automatic confirmations and notifications are must. User behaviour analysis enables the application to suggest appropriate options for travellers to consider. Also consider –

· Booking process improvement

· Optimized operations

· Centralized data

· Greater freedom for customers

 

Price aggregators, within seconds, give the best price on the market.

 

Inventory Management, Reservation & Tour Building Tool

Travel portal is required to combine booking engines for hotels, flights, activities, and transportation reservations. Accessing the system from any computer with an internet connection, an agent can quickly make a complete itinerary for client, also can change booking if needed.

 

There are multiple options for group or corporate travel and custom travel plans. Travel agency operators can use the software to organize and book tours.

 

Channel manager help agents to find best travel deals for their clients. You can compare multiple booking engines at a time and pick the best option according to the client budget.

 

The more faster travel agents return quality searches, complete booking, modify accommodations, delays or cancellations, the more agile they are in driving customer engagement.

 

Destination Management Software is also required for booking, planning, scheduling, and pricing of various travel products for each location. A travel agency Central Reservation System provides a connection to Global Distribution Systems (GDS) of travel service providers across the globe. Central Reservation System empowers travel businesses to manage inventories of flights, cars, bus services, hotel rooms, resorts, activites, vehicles, tours, cruises and other services.

 

Billing, Invoicing and Accounting Software

DMS for travel businesses offer features billing and invoice management, the calculation of sales commission, and other specific needs. Travel agents organize invoices and maintain track of payments for multiple clients simultaneously. Solution for travel businesses offer features for billing and invoice management, the calculation of sales commissions, and other specific needs.

 

Online payment processing feature, accepting all credit cards and providing invoices and receipts. Travel agents can send invoices to customers and partners via email, also can receive payments by credit card, paypal, bank transfer.

 

Functionalities that are essential for travel business –

Reporting Features - Businesses collect and generate reports about sales, inventory, financial data, customers, and more. Such reporting functions can show which destinations, seasons, and agents bring the company the most value, or negative trends they need to address.

Performance management functionality – For tracking the performance and productivity of travel agents which can be used to monitor customer service quality and reduce errors.

Tech Support – Users need a FAQ’s, video tutorials, and 24/7 chat or call service to assist any issue.

 Travel Agent Management Software must be user friendly and customizable for frequent response. There are plenty of software in the market which promise you strong value for money and feature diversity among which ITRUSOFT is the best.

Article source- https://www.linkedin.com/pulse/why-destination-management-software-important-travel-agency-itrusoft